policies

Please review all of my policies thoroughly. It is my goal to make every customer experience as positive as it can be! I do everything I can to make sure everyone ends up satisfied. Please contact me with any questions or concerns – I strive to constantly improve my jewelry and shop experience.

 

CUSTOMS:

I cannot guarantee my schedule and material availabilities will allow for all custom requests, therefore I am currently accepting very limited custom requests. Feel free to contact me if you have an idea and we can discuss whether it is something I am able to complete. I have limited ability to remake pieces previously available due to the unique and rare nature of the stones I use in my designs.

How it works: You and I discuss your idea, materials to be used, time it will take to receive materials and make your item, etc. I will then take a 50% non-refundable deposit and begin the creation process. When your piece (s) is/are finished, I will send you photos, and in some cases, video, of the finished product. When you approve, a custom listing will be made for you to purchase in the shop. SALES ARE FINAL.

Please note: Coupon codes / sales / any types of discount CANNOT be used on custom purchases. 

 

LAYAWAY:

I offer layaway to customers in good standing (no previous issues). Payments may be made in 3 or 4 total deposits over no more than 2 calendar months. Deposits are non-refundable and since I can not sell the item while it is being held, layaway sales are final. To arrange layaway payments, please contact me.

 

WHOLESALE:

I offer limited wholesale. I can work with a limited number of select licensed retail shops that would like to offer my jewelry for sale. Please contact me if interested and we can discuss details and availability.

 

PHOTOGRAPHY:

I take photos of my jewelry in a few ways. I either use a DSLR with a macro lens, or I use my iPhone 6S. For lighting: indoors, I use a combination of LED and daylight bulbs filtered (to minimize shadows) with a light box. I find this combination creates the best lighting situation to show the colors and details of the pieces accurately. Outdoors I take pictures in bright sun or overcast conditions.

*Some pieces have video of the jewelry in motion available on my Instagram page @elisabethallerton. If you do not see video of a piece you are interested in I can usually take a video for you if you contact me to request it.

 

SHIPPING:

I usually ship within 1 business day, but please allow up to three business days to ship. I ship USPS First Class which comes with tracking within the U.S. If insurance is desired, please contact me before ordering.

Domestic shipping is complementary and takes about 3 business days to arrive (continental) once received by USPS. Please expect a couple extra days for HI and AK destinations.

International shipping varies in price and transit time by customer location. Please complete your cart and proceed to the shipping step in the checkout process to see shipping costs. I am not responsible for customs fees. 

Please contact me ASAP if you believe your package has been lost.

 

PACKAGING:

Jewelry is packed carefully in tissue paper, placed securely in a cotton-filled box, and wrapped with a raffia ribbon. It is ready for gift giving. For shipping, the box is padded with bubble wrap and placed in a padded mailer. Each order includes a complimentary mini polishing cloth, with the exception of pieces created with blackened sterling silver (as the cloth may remove the patina).

 

RETURNS:

For issues with an item you received please contact me within three (3) days of receipt. If a return is in order, it must be mailed back within seven (7) days of receipt.

If the item arrives damaged (please document with a photograph), I will pay return shipping and repair the item for free - if possible and desired by the customer. A full refund will be offered if repair is not possible, or a credit for the same amount may be applied to an exchange.

I do NOT offer returns or exchanges due to the customer changing their mind. Because I work hard to take accurate photos of each piece and describe the piece in detail, including giving measurements, I am confident that the piece you receive is exactly the one shown and described. Please read the measurements carefully. Some screens may depict colors slightly differently than others.

Please note: gemstones with optical phenomena such as play-of-color, adularescence, or flash will not display these qualities at all times. These are transient and come and go with changes in angle and lighting. I do my very best to represent the stones as they are “at rest” as well as when they display their phenomena. I will not accept returns because of a misunderstanding of the way phenomena works, since I describe and photograph the “resting” states as well as the “active” states.

 

PRIVACY:

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.elisabethallerton.com, hosted by Shopify.

 

PERSONAL INFORMATION WE COLLECT:

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

 

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at elisabethallerton@yahoo.com.